Returns & Refund Policy
Updated 15 November 2020
Our Returns and Refunds Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Returns and Refunds Policy at any time.
1. RETURNS
Due
to the perishable nature of our product, we do not accept returns. In the event
you are dissatisfied with your purchase, you must contact us within 30 days
from receiving your order. We reserve the right to limit refunds and
replacements, and we can only offer one replacement per consumer.
2. DAMAGE
PRODUCTS
If
any of your products are damaged in any way upon receipt, please contact us
within 24 hours after delivery at contact@sweetyesterdays.co.uk. Please
send an image of the damaged product along with your Order Number and an
explanation of the problem. If the products are faulty through no
fault of your own, we will happily replace or refund the affected item/s.
Failure
to report damaged/spoilage within 48 hours of receiving the order will be at
the loss of the consumer. Other defects must be reported within 30 days from
receipt of the order.
3. HOW CAN I GET
MY REFUND
Our
refund policies are simple. You can request a refund by sending us an email at contact@sweetyesterdays.co.uk.
4. METHODS OF PAYMENT AND REFUNDS
We
will refund your order to the original payment method or exchange your item(s),
once it has been processed.
5. REFUND CYCLE
The
complete refund process can take up to 30 working days from the date of
confirmation of refund, but usually happens within a few days.